2 in 1 Memory Foam Cervical Pillow

Say No to Pain, Embrace Deep Sleep: The Neck Hammock Cervical Pillow uses a convex neck and hollow design to create a height difference that matches the physiological curve of the cervical spine. 15-degree angel helps maintain the natural curve of your neck and shoulder, relieves stiff neck and muscle pain, allowing the cervical spine to be more effectively supported, stretched and relaxed. Ensures proper breathing and minimizing snoring, providing you with a restful sleep every night.

2 Heights for Optimal Neck Support: Do you often toss and turn because you can't find the height that suits you? Our orthopedic pillow is designed with different heights(24*12*3.2/5in L*H*W) on both sides to cater to any sleeping position. Choose the height that provides you with the perfect amount of support. It also features specific grooves that ensure your arms are comfortable while you sleep.

Premium Memory Foam for Restful Sleep: Our cervical pillow is made of high quality CertiPUR certified slow rebound memory foam, which can support the head and cervical vertebrae with good softness. It does not deform even after prolonged use and evenly distributes pressure on the head, maintaining a comfortable sleeping condition and extending the time of deep sleep.

Breathable Skin-friendly Pillowcase: Our memory foam core is wrapped in a double-layered pillowcase. The outer pillowcase has a fine texture and soft feel with a smooth zip for easy removal and cleaning. The inner pillowcase protects the core from dust and slows down oxidation and hardening of the core.

Be A Good Sleep Partner: We're committed to helping everyone get a good night's sleep. When you choose our contour pillow, it's easy to enjoy a pain-relieving night's sleep every night!
 

neckhammock ("we" and "us") is the operator of (https://www.neckhammock.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
FREE ground shipping for all orders in the US. Faster shipping options and int’l shipping costs are calculated during checkout.

3. Returns
3.1 Return Due To Change Of Mind
neckhammock will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (neckhammock) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns
neckhammock will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect neckhammock to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available).

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 30 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 - 4 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
neckhammock will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and neckhammock encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to neckhammock at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please submit an enquiry at admin@neckhammock.com.