Contact Us

Email Us

info@neckhammock.com

We reply within 24 hours

Business Hours

Mon – Fri: 9am – 5pm EST

Sat – Sun: Closed

Excluding public holidays

Our Office

United States

Online-first company

Send Us a Message

Have a question, feedback, or need help with your order? Fill out the form below and our team will get back to you as soon as possible.

Frequently Asked Questions


How long does it take to get a response?

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling us directly during business hours.

What is your return and refund policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, please reach out to our team and we'll guide you through the return process. Refunds are typically processed within 5-7 business days after we receive the returned item.

Do you ship internationally?

Yes! We ship to over 50 countries worldwide. International shipping typically takes 7-14 business days depending on your location. Tracking information is provided for all orders.

How can I track my order?

Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also check your order status by logging into your account on our website.