Refund Policy
We want you to love your Neck Hammock. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
You may return your Neck Hammock within 30 days of delivery for a full refund (minus shipping costs), provided it is in its original condition with all accessories included.
How to Request a Refund
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Email us at support@neckhammock.com with your order number and reason for return.
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Our team will review your request and send you return instructions.
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Once your return is received and inspected, your refund will be issued to your original payment method within 5–7 business days.
Non-Refundable Items
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Items returned after 30 days of delivery
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Products showing signs of misuse, damage, or missing parts
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Digital products, if applicable
Exchanges & Replacements
If your item arrives damaged or defective, contact us within 7 days of delivery for a free replacement.
Shipping Costs
Shipping fees are non-refundable. Customers are responsible for return shipping unless the product is defective or we made an error.
